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Sometimes you get the best look at a company when there is a bit of a glitch. I placed an order for several ProPik Large Thumb picks to test them out on my Banjo and Guitar. Somehow I forgot to include the city in which I reside in the order. Got a nice note from David letting me know of the problem. I provided the information and waited for the delivery. When the package came it was a very nice Deering banjo strap. I again let David know and he quickly made it right, including providing a return label so that I could return the strap. Total difference in time, about two days. I appreciated his help and immediate response. Not much more you could have asked. Mistakes are going to happen from time to time. The worries come only when companies fall off the earth at the first sign of a problem. These guys were terrific!
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